2018-10-29 2019-04-29

Operations/Purchasing Assistant

Beginn: 03.02.2019

Firmenprofil

By joining Abercrombie & Kent Europe you are not joining just any old travel organisation – you are becoming part of an extremely motivated, forward looking, successful, up-market travel company, a family company that is dedicated to offering a personalised and highly efficient service to the discerning traveller. Abercrombie & Kent Europe Ltd is part of the Abercrombie & Kent Group of companies that consists of Destination Management Companies (DMCs) such as ourselves, and Tour Operating Companies (more on our TOCs below) and Group headquarters.

Abercrombie & Kent Europe developed from a joint venture company called The Great Rail Express Co, the office opened in Burford, Oxfordshire in 1997. The main programme was our escorted tour programme, Great Journeys of Europe; but operations soon expanded into the handling of FIT (Foreign Independent Travel) business, i.e. tailor-made arrangements for independent clients of A&K Inc in Illinois. This has proved to be a huge success with sales increasing every year. The next new area was Special Groups which was set up at the end of 1997. Special Groups handles touring groups, special interest groups, incentives etc. throughout Europe.

Our purchasing department handles the Company’s purchasing and contracting requirements.

We have a marketing team responsible for promoting our business through various channels and with our different brands.

We also have an office in Moscow and in 2004 we opened our office in Florence. In 2017 we opened a new office in Madrid which will focus on Spain and Portugal.

A&K Europe has offered placements for many years and many of its students have either stayed on or later returned into full time employment. 


Stellenbeschreibung

Currently we can offer internships in the following departments:

A) INDIVIDUALS DEPARTMENT

A&K Europe designs and operates tailor-made FIT tours throughout Europe. Most quote requests and bookings are received through A&K International in the USA, A&K Australia and A&K Travel/UK , but requests are also received directly from select Travel Agents in the USA, Mexico and South America and other A&K offices around the globe.

An FIT tour primarily consists of hotel accommodation, private transport, local guides and/or driver-guides, Guardian Angel services, entrance fees, welcome pack & letter. Special visits are often arranged, such as a private visit to view the Crown Jewels at the Tower of London. 

Possible duties include:

  • Researching/investigating travel itineraries
  • Requesting/gathering prices from our suppliers/hotels
  • Confirming and reconfirming requested suppliers/hotels using Travel Studio
  • Chasing replies from suppliers/hotels when necessary
  • Dealing with suppliers/hotels confidently on the telephone
  • Supporting all members of the team with special projects when necessary
  • Preparation of travel documentation and final checklists
  • Ensuring the Emergency ‘Bible’ contains all necessary information on all tours for the person on call.
  • The collation and processing of the guest questionnaires and guides reports
  • The operation of various projects where required e.g.: collation of local guide CVs, Hotel Health and Safety reports, general research by telephone, email and/or the internet. 
  • General office duties such as answering telephone, maintaining filing systems etc.


B) BROCHURE GROUPS    

This department plans and operates the tours from our Luxury/Connections/Marco Polo & River Cruise brochures. This includes any extra service requests such as additional transfers, extra night accommodation, guiding, rail journeys etc. for clients extending their tour by a few nights. The placement students will assist the Brochure Tours Department with a range of tasks to help in tour planning and operations

Possible planning duties include:

  • Assisting with Tailor Made groups research on an ad hoc basis
  • Liaising verbally and in writing with hotels and suppliers all over Europe, requesting and cancelling accommodation, services, opening times, and entrance fees.
  • Creating tour allocation request charts to facilitate securing future tour series allocation


Possible operational duties include:

  • Requesting/gathering prices from our suppliers/hotels
  • Confirming and reconfirming requested suppliers/hotels using Travel Studio
  • Chasing replies from suppliers/hotels when necessary
  • Dealing with suppliers/hotels confidently on the telephone
  • Supporting all members of the team with special projects when necessary
  • Preparation of travel documentation
  • Ensuring the Emergency ‘Bible’ contains all necessary information on all tours for the person on call.
  • The collation and processing of tour director reports
  • Some basic negotiations
  • Management of charts and logs
  • Sourcing and researching new hotels and suppliers
  • General office duties such as answering telephone


C) TAILOR-MADE GROUPS    

This department plans, costs and operates tailor-made tours throughout Europe. Some requests and bookings are received through A&K USA, A&K Australia and A&K Travel/UK, but most are received directly from travel agents in the USA, Mexico and South America.


Tailor-made group tours consists of various elements: hotel accommodation, private transport, local guides, tour directors, restaurants, theatre tickets, many individually booked entrances to museums 

Possible duties include:

  • Researching/investigating a wide variety elements included in our programs: hotels, restaurants, museums, train tickets, concert tickets, special events
  • Requesting/gathering information and prices from suppliers/hotels
  • Sourcing and researching new hotels and suppliers
  • Confirming and reconfirming requested services with suppliers/hotels
  • Chasing replies from suppliers/hotels when necessary
  • Dealing with suppliers/hotels confidently on the telephone
  • Supporting all members of the team with special projects when necessary
  • Preparation of travel documentation and final checklists
  • Ensuring the Emergency ‘Bible’ contains all necessary information on all tours for the person on call.
  • General office duties such as answering telephone


D) PURCHASING DEPARTMENT

The Purchasing Department is responsible for the collecting, contracting and negotiating of all rates used by A&K from any hotel or supplier, such as limousine companies, local guides etc, for use by all the departments mentioned above. We deal with approx. 300 hotels through Europe, and well over 100 suppliers. The placement student will need excellent attention to detail and a good telephone manner, coupled with the confidence to talk to hotels and suppliers.

Tasks are varied, but may include:

  • Preparing and sending out rate requests
  • Chasing replies from hotels or suppliers
  • Collating contracts and rates in both Word and Excel format
  • Coordination of the collection of signed Terms & Conditions by all hotels and suppliers
  • Some basic negotiations
  • Management of charts and logs
  • Analysis of price developments, patterns etc
  • Price comparisons (new v old rates, or the comparison between two potential suppliers)
  • Sourcing and researching new hotels and suppliers
  • Supporting members of the purchasing team as necessary
  • Entering negotiated and confirmed rates on our in-house pricing database, Travel Studio
  • The operation of various projects where required, eg. Hotel Health and Safety reports, general research by telephone, email and/or the internet. 
  • General office duties such as answering telephone, maintaining Library etc.


Anforderungen

Excellent command of the English language, spoken and written

Preferably some knowledge of one other European language

Students from tourism or business related disciplines

Up-to-date knowledge of Outlook, Word, Excel and Powerpoint

Numerate, accurate and dedicated

Good level of geographical and general knowledge of Europe

 

Start: February/March 2019 or September/October 2019

Duration: minimum 26 weeks

Abercrombie & Kent Europe

St George's House, Ambrose Street
GL503LG Cheltenham
United Kingdom



Ansprechpartner

Carol Taylor
 +44 (0)1242 547900
 ctaylor@europe.abercrombiekent.com

Weitere Praktikumsplätze finden

  Abercrombie & Kent Europe
  Gastronomie, Hotel & Touristik
   Cheltenham